Support and FAQs / Pre-Sales FAQ
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Tech FAQ
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Quick Start Guide
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Pre-Sales Frequently Asked Questions
- Minimum requirements, supported systems
(E-Z Audit Data Sheet)
- White Paper
or
Brochure
- Does E-Z Audit work on Windows Vista?
- Do I need to deploy anything to my PCs?
- Do I need to install anything onto my servers? Do any services
have to run on the server?
-
Security is an issue. Do I need to open any ports, enable any
protocols, etc.?
- Does data remain on my network?
- Do I need any dedicated equipment?
- Where do I actually install E-Z Audit? How do I get started?
- What Operating systems can I audit using E-Z Audit?
- What Network Operating systems can
host the audit modules?
- What kind of impact does E-Z Audit have on my network? What sort
of traffic can I expect?
- Can I audit remote workers who are not on my LAN or WAN?
- Can I audit stand-alone PCs?
- What is the Intranet module?
- Do you have a White Paper or brochure?
- Can I see your User's Guide?
- Do you have a Quick Start Guide?
- What report formats do you use? Database formats? Can I see
sample reports?
- What is your upgrade policy?
- What is your support policy?
- Do I need to pay any subscription fees or annual maintenance?
- Contact Information
Do I need to deploy anything to my PCs?
No, there is nothing to install, copy or otherwise deploy to any PC.
Do I need to install anything onto my servers? Do any services have to run on the server?
No, you do not need to run any installation on your server, and E-Z Audit does not run any services or programs on the server itself. For more information, please read the Quick Start Guide
Security is an issue. Do I need to open any ports, enable any protocols, etc.?
No ports to open, no protocols to worry about. Using E-Z Audit is akin to putting Notepad on your server and having a user launch it at their PC to type "Hello World." and saving that plain text file.
Does data remain on my network?
Yes. Unlike some other products, no data is sent to us nor stored anywhere but on your network or PCs.
Do I need any dedicated equipment?
No.
Where do I actually install E-Z Audit? How do I get started?
The download package ezsetup.msi is the complete installer. Install this to your PC not the server. You later copy some files to a folder you will create on the server.
Read the Quick Start Guide
What Operating systems can I audit using E-Z Audit?
E-Z Audit can perform software and hardware audits on:Windows Vista
Windows XP
Windows 2000
Windows Server 2000
Windows Server 2003
Windows ME
Windows NT4 (server or desktop) SP6 with Internet Explorer 4.01 SP1 or higher.
Windows 9x with Microsoft Internet Explorer 5.0 or higher.Windows 9x is legacy software that is no longer supported by Microsoft. We are no longer making changes to accommodate Windows 9x. In most cases, you should have no problems with 9x machines using E-Z Audit.
What Network Operating systems can host the audit modules?
Windows Server 2000 or higher
Windows NT4 SP6
Netware 4.x or higher
What kind of impact does E-Z Audit have on my network? What sort of traffic can I expect?
So minimal it is not a factor at all. It is roughly the equivalent of your users saving text files created at their PCs across your LAN. Saving a file of 50-200 KB is for all practical purposes zero impact. Launching the audits pushes far fewer bytes than opening a typical accounting Excel spreadsheet.
Can I audit remote workers who are not on my LAN or WAN?
Yes! If you have an Intranet they can VPN into you can use the Intranet module. Or, you can audit via CD or diskette.
Yes. You can audit via CD, USB flash drives or diskette
Learn about the Intranet module
Do you have a White Paper or brochure?
Yes, read the complete User's Guide online
Do you have a Quick Start Guide?
What report formats do you use? Database formats? Can I see sample reports?
We offer a variety of reports covering the different types of information an administrator or manager could want. You can export to comma-separated values (CSV), or tab-delimited text, either of which are usable via Excel or other spreadsheet programs, and ideal for data upload to database programs. You can also export to an Access 2000 or newer .MDB table format.
Many reports can be printed out to HTML pages. Additionally you can export all PC summary data (hardware, installed program titles, services, and more) to a single "package" that you can easily post on an intranet to share with others without needing to install E-Z Audit on their PCs.
Our internal data is encrypted and proprietary, however with the above export capabilities, this is not an issue as you have the ability to easily move the data to your preferred DB program.
All updates to the purchased version are free for the life of the version. This means "decimal point" update, for example from 11.0 to 11.1 and so forth. You do not require a maintenance agreement or Upgrade Insurance for the free updates.
Upgrades are full version changes, for example from Version 10 to Version 11.
We offer Upgrade Insurance in 12 month increments which you can purchase at the time you purchase E-Z Audit, or for up to 60 days from the date of purchase.
If any new version is released during the term of your insurance, they are free. More information
The standard license for E-Z Audit comes with 60 days free email technical support.
All responses are generated by real, live people and not from an automated 'canned response' system. We strive to respond within the same business day, and in the vast majority of cases, do so.If you purchase E-Z Audit with the "1 Year of Upgrades, 1 Year Tech Support" option, then you get 12 months email based tech support. You can purchase this option up to 60 days from the original purchase date of E-Z Audit.
You can extend tech support for 12 months at any time by purchasing Extended Support only. View prices and purchase a support extension
Even if your support has expired, if your email is not in the nature of a "how to use" type question, but because you suspect or have found a problem with E-Z Audit, we always look at these requests regardless of status.
Do I need to pay any subscription fees or annual maintenance?
None. Learn more about updates and upgrades.
ATConsulting, LLC
P.O. Box 8176
Stamford, CT 06905-0176